Click & Collect
Collection is available from all of our branches. Use the branch finder to choose your local branch.
Do I need to bring ID?
If you're collecting an order that's more than £150 (Ex VAT), please bring photo ID and the card you paid with.
Is collection free?
Yes, Click & Collect is free! There's no charge for collection orders regardless of account type. You can collect from any one of our branches. Enter your location in the branch finder to see collection availability near you.
When will orders be ready?
Once your order has been placed, your selected branch will contact you to confirm when your items are ready for collection. Please do not travel to collect your order until you have received confirmation.
What if I'm collecting on behalf of someone else?
You can collect on behalf of someone else, but you must have the following with you:
The order confirmation email, either printed or on your phone, which has been forwarded from the customer who placed the order
A valid form of ID, for example: driving licence or passport
If you don't have the appropriate ID, then we will contact the customer who placed the order to confirm that they are happy for the goods to be released.
How long will you hold my order?
After 24 hours of holding your goods, the branch will contact you to confirm whether you are still collecting your items. If the goods are not collected within 5 working days, then we will cancel the order.
Delivery
Can I have my goods delivered?
Yes, we will happily deliver to addresses within a 30-mile radius of the selected branch.
What if my selected branch cannot deliver to my location?
If you've entered a delivery postcode which falls outside of your selected branch's delivery radius, call your chosen branch directly to discuss your options. Where possible, we aim to accommodate all requests.
How much do you charge for delivery? Is there a minimum order value?
There is no minimum order value, however any order value under £150 will be subject to a £20 delivery charge. This applies to ALL account and non-account holders.
All delivery charges and order values are inclusive of VAT.
Where will my delivery be made?
Deliveries will be made to the nearest kerbside at the delivery address you provided. Our drivers will unload your order from the vehicle for you. If you are working from within a building site, our friendly drivers will do their best to get your items as close to where you need them as possbile but they will be restricted by the access available due to the size of our vehicles.
Who will deliver my order?
Most CT Baker deliveries are fulfilled by your chosen branch using their own fleet, which could include trucks with HIAB cranes, flatbed tippers or smaller pick-ups. Should you have any specific access requirements or instructions, please discuss these with your branch after placing your order.
How will I know when my order is being delivered?
Once you have placed your order, your chosen branch will contact you to arrange a suitable delivery date. If you need to make any adjustments to your order, it can be done at this stage too.
Deliveries direct from our suppliers
At CT Baker, certain products in our range are delivered directly to you by one of our trusted suppliers. When purchasing one of these products, you will see our suppliers name, delivery lead time and delivery cost displayed on the product page. These delivery costs will vary from the CT Baker standard delivery fees and will be displayed in the checkout before you complete your purchase. If you have any questions about ordering products from CT Baker trusted suppliers, please contact your local branch.
Returns & Refunds
If you wish to return items to us, we ask that you contact the collection or delivering branch by telephone, email or in writing within 7 working days (or 3 days for damaged items) of the collection or delivery date. You will need to quote your invoice or collection/delivery note number so that we can deal with your request promptly.
Your chosen branch will discuss with you the reason for the return or refund and will advise you on the return and refunds process accordingly.
If you're returning an unwanted item, it must be in brand new/unused condition and fit for immediate resale. If it's a packaged item, the packaging must be factory sealed, intact and in good condition.
If an item is alleged to be faulty, we may offer a repair, exchange or refund following inspection, where required, by the appropriate manufacturer and their subsequent assessment and report. We are unable to offer a return or refund (unless they are found to be faulty by the appropriate manufacturer) on non-stock items, goods that have been fitted, goods that have been specially manufactured or where sealed packages have been opened on sensitive electronic goods.
Product Recalls
At CT Baker, we work closely with trusted suppliers who share our commitment to quality, safety and reliability. Every product we stock is carefully selected to meet the high standards that you expect from us.
On rare occasions, a supplier may issue a product recall or safety notice. If this happens, we act quiclky to share the information and support our customers. If you have any concerns, just speak to your local branch - we're here to help!